Customer support
Reduce Intercom costs without losing access.
On a typical 25-person Intercom workspace, SeatMap.AI finds ~6 ghost seats — $234/mo · $2,808/yr — that you're paying for and nobody is using.
Avg seat price
$39/mo
Typical ghost rate
24%
Reclaimed / yr
$2,808
How SeatMap.AI flags a ghost Intercom seat
- No conversation handled 30+ days
- Admin seat for non-support staff
Intercom alternatives compared
If your audit shows Intercom is over-licensed for what you use, these are common downgrade or replacement targets.
| Tool | Per seat / mo | Notes | Savings vs Intercom |
|---|---|---|---|
| Intercom | $39 | Your current bill | — |
| Crisp | $25 | Lower-cost live chat | +$4,200/yr |
| Help Scout | $25 | Email-first support desk | +$4,200/yr |
Savings assume swapping 25 seats. The smarter play is usually to keep Intercom for active users and reclaim the dead seats — that's what SeatMap.AI does.
Frequently asked
How are Intercom seats wasted?
Sales/marketing get added for context but never reply. Those seats are easy reclaims.
Run a real Intercom audit in 90 seconds
Read-only OAuth. No agents, no installs. The first audit is free — keep the savings whether you sign up or not.