Customer support
Reduce Zendesk costs without losing access.
On a typical 35-person Zendesk workspace, SeatMap.AI finds ~7 ghost seats — $385/mo · $4,620/yr — that you're paying for and nobody is using.
Avg seat price
$55/mo
Typical ghost rate
21%
Reclaimed / yr
$4,620
How SeatMap.AI flags a ghost Zendesk seat
- No ticket touched 30+ days
- Light agent counted as full agent
Zendesk alternatives compared
If your audit shows Zendesk is over-licensed for what you use, these are common downgrade or replacement targets.
| Tool | Per seat / mo | Notes | Savings vs Zendesk |
|---|---|---|---|
| Zendesk | $55 | Your current bill | — |
| Help Scout | $25 | Less than half the cost | +$12,600/yr |
| Freshdesk | $18 | Budget Zendesk competitor | +$15,540/yr |
Savings assume swapping 35 seats. The smarter play is usually to keep Zendesk for active users and reclaim the dead seats — that's what SeatMap.AI does.
Frequently asked
What's a 'light agent' in Zendesk?
Free read-only role. Many teams pay full agent for users who only read tickets — those convert to light agent for $0.
Run a real Zendesk audit in 90 seconds
Read-only OAuth. No agents, no installs. The first audit is free — keep the savings whether you sign up or not.